Since 2016, Royal Philips has conducted ongoing, best-in-class original research in order to better understand perceptions towards connected care technology and the role it plays in the future of healthcare. The research focuses on understanding global nuances concerning access to healthcare, integration of healthcare systems and adoption of connected care technology. To provide a holistic understanding of the current healthcare systems around the world, the 2017 study combines quantitative surveys, secondary data analysis, and qualitative in-depth interviews conducted from January-March, 2017 in 19 countries.
In partnership with an independent global market research firm, a survey was fielded January 18, 2017 to March 3, 2017 in 19 countries (Argentina, Australia, Brazil, Canada, China, France, Germany, Italy, The Netherlands, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, UAE, U.K. and U.S.) in their native language. The survey had an average length of 25-30 minutes. A combination of online, face-to-face (computer-assisted) and phone (computer-assisted) interviewing was used to reach a total sample of:
- 3,891 healthcare professionals (defined as those who work in healthcare as a doctor, surgeon, nurse practitioner, registered nurse, licensed practical nurse or nurse across a variety of specializations)
- 29,410 adults (representative of each country’s respective adult population)
In partnership with an independent global market research firm, a separate survey was conducted online from February 11 – March 1, 2017 in China, France, The Netherlands, the UK and US among:
- 151 insurance professionals (defined as those who have worked at an above-entry-level role for at least a year at either a private healthcare insurance company, a public funded health insurance organization, or an organization that oversees publically funded healthcare systems)
To provide context to the quantitative data, the surveys were supplemented with 30-45 minute in-depth interviews with 10 healthcare professionals in each market (190 in total). Healthcare professionals are specifically defined as those who work in healthcare as a doctor, surgeon, nurse practitioner, registered nurse, licensed practical nurse or nurse across a variety of specializations. The interviews were conducted from January 24 – February 16, 2017. Interviews were conducted in-person or over the phone.
Secondary research was also conducted, gathering information from third party data and case studies to further validate the primary research results. Incorporating secondary data into the 2017 Future Health Index provides a unique comparison of the main healthcare system players’ perceptions/personal experiences in comparison to the reality of the state of healthcare around the world.
The perception side of the Future Health Index (FHI) is calculated by combining the quantitative survey responses from patients and healthcare professionals equally to create three index scores to measure: access (across the health continuum); integration (of health system); and adoption (of connected care technology). Each index ranges from 0 to 100 points. The three perception index scores are based on a series of question groupings (or components) that draw from a distinct theme in the questionnaire. These components were statistically tested using an exploratory factor analysis to ensure that each component is actually measuring a unique dimension.
The 2017 Future Health Index also incorporates secondary data sourced from the World Health Organization, the World Bank, and International Data Corporation (IDC) to create a reality side of the Future Health Index. Various metrics are grouped into three indices (access, integration, and adoption) to mirror the perception index structure. The metrics are normalized to ensure comparability across countries and scored to fit onto a 0 to 100 scale. The scores for each metric are then averaged to calculate each reality index score.
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